Can’t live without epic adventures and the outdoors?
Do you eat, breathe, and sleep bikes and gear? Join our legendary, local bike shop in the heart of downtown Fernie where you leave work to shred the trails!
Be a part of our high-functioning, award-winning team and show off your skills in a face-paced & customer-focused environment. Work with like-minded people who love biking and skiing as much as you do.
We pride ourselves on phenomenal customer service and building authentic relationships. We are an industry-leading store that is constantly growing and if you got what it takes, we want YOU to be a part of our dynamic team.
If you think this may be you, please don’t hesitate to get in touch by emailing recruiting@gearhub.ca. We believe in connecting with talented individuals who align with our values.
Your next adventure could be just an email away!
e-Commerce Order Fulfillment
Primary Roles & Responsibilities
- Efficient order management and record-keeping
- Mitigating fraud risks and chargeback disputes through diligent order and payment screening protocols
- Ensuring the quality of goods shipped
- Packing orders in a manner that ensures their integrity throughout external shipping networks
- Proper use of our POS/shipping programs and customer service modalities
- Meticulous attention to data quality and the integrity of inventory
- Liaising with customers, assessing their needs and providing quotes upon request
- Ensure the confidentiality of customer and business data
- Maintain professional and effective communication with eCom support departments: service, sales, warehousing and inventory.
- Complete returns, refunds, exchanges and order cancellations
- Monitor and troubleshoot shipping issues and customer concerns that may arise and work to solve them
- Carry out data quality and optimization projects via Google Sheets
- Inventory counts
Others Roles & Responsibilities
- May be required to support the management team in various administrative tasks.
Qualifications
- Strong customer service skills
- Amazing attention to detail and organizational skills
- Be able to work in a fast-paced environment with minimal supervision.
- Work independently but also be a flexible team player
- Knowledge of Microsoft programs Excel, and Word at a basic level.
- Knowledge of Lightspeed is a plus
- Strong communication skills
- The ideal candidate will also be knowledgeable about mountain bikes, ski equipment and/or other outdoor activities and gear
If this sounds like you, come join our highly skilled, rad team.
Please apply online or send us a cover letter and resume at recruiting (at) gearhub.ca or drop one off in person at the shop! 401 1st Ave, Fernie BC.
Job Types: Full-time, Permanent
$20-24