WE’RE HIRING for a part-time, year-round position with our e-commerce department.

Do you live in Fernie?
Enjoy working with great people?
Love biking, skiing, and outdoor adventure?
Are you in search of a flexible, year-round, part-time schedule?

If this sounds like you, we would love to meet you!

– Part Time (2 or 3 days / week)
– Year Round

Primary Roles & Responsibilities

• Packing orders in a manner that ensures their integrity throughout external shipping networks
• Proper use of our POS/shipping programs and customer service modalities
• Meticulous attention to data quality and the integrity of inventory
• Liaising with customers, assessing their needs and providing quotes upon request
• Maintain professional and effective communication with eCom support departments: service, sales, warehousing and inventory
• Complete returns, refunds, exchanges and order cancellations
• Monitor and troubleshoot shipping issues and customer concerns that may arise and work to solve them
• Carry out data quality and optimization projects via Google Sheets
• Inventory counts
• Others Roles & Responsibilities may be required to support the management team in various administrative tasks.

Qualifications

• Strong customer service skills
• Amazing attention to detail and organizational skills
• Be able to work in a fast-paced environment with minimal supervision
• Work independently but also be a flexible team player
• Knowledge of Microsoft programs Excel, and Word at a basic level.
• Knowledge of Lightspeed is a plus
• Strong communication skills
• The ideal candidate will also be knowledgeable about mountain bikes, ski equipment and/or other outdoor activities and gear

If this sounds like you, come join our highly-skilled, rad team.  This isn’t just a workplace, this is the Gearhub!

Please apply online and send us a cover letter and resume at recruiting@gearhub.ca or drop one off in person at the shop! 401 1st Ave, Fernie BC.