JOB DESCRIPTION:
The LBM (Lumber and Building Materials) Desk Associate is responsible for providing prompt, courteous,
and efficient sales and service to DYI customer, home builders/contractors, asking questions to determine
their needs and then advising them on appropriate merchandise and related items to meet their needs.
They must be familiar with pricing, local building codes, types of building permits issued. Prepare quotes
on windows, doors, siding, roofing, decking, lumber and building materials in a timely fashion. The LBM
Desk is a fast paced, high–energy environment where the ability to interact across multiple platforms in a
professional manner is key. The LBM desk associate will be a point of contact for DYI customer, home
builders/contractors, suppliers and coworkers. The LBM desk associate must perform all assigned tasks
with sufficient speed and accuracy to support store efficiency and a high level of customer service and
contribute to the work environment in a positive manner that fosters pride in being part of a winning team.
The LBM (Lumber and Building Materials) Desk Associate is responsible for providing prompt, courteous,
and efficient sales and service to DYI customer, home builders/contractors, asking questions to determine
their needs and then advising them on appropriate merchandise and related items to meet their needs.
They must be familiar with pricing, local building codes, types of building permits issued. Prepare quotes
on windows, doors, siding, roofing, decking, lumber and building materials in a timely fashion. The LBM
Desk is a fast paced, high–energy environment where the ability to interact across multiple platforms in a
professional manner is key. The LBM desk associate will be a point of contact for DYI customer, home
builders/contractors, suppliers and coworkers. The LBM desk associate must perform all assigned tasks
with sufficient speed and accuracy to support store efficiency and a high level of customer service and
contribute to the work environment in a positive manner that fosters pride in being part of a winning team.
DUTIES / RESPONSIBILITIES:
1. Customer Assistance: Provide knowledgeable advise to customers, guiding them to select appropriate lumbar and building supplies and answering questions regarding product specifications, pricing and availability.
2.Sales Support: Processing orders, generating quotes, and assisting with special orders for custom materials. This includes selling related products and ensuring customer satisfaction throughout the process.
3. Inventory Management: Monitoring stock levels, coordinating with the warehouse for timely replenishment of materials and keeping track of product availability to minimize stockouts.
4. Order coordination: Liaising with suppliers and contractors to ensure that deliveries are delivered accurately and on-time.
5. Product Knowledge: Staying up-to-date with the latest building material trends to provide accurate and helpful information to customers.
6. Team Collaboration: Work closely with other departments to ensure smooth operations.
7. Health and Safety: Adhering to all safety protocols and guidelines while handling materials and assisting customers, ensuring a safe working environment.
8. Customer Service Excellence: Building and maintaining positive relationships with customers, providing a friendly and professional service that encourages repeat business.
QUALIFICATIONS:
▪ High School graduation or equivalent.
▪ Retail background and experience is an asset.
▪ Hardware, lumber and building materials industry knowledge.
▪ Ability to work a flexible schedule including weekends, evenings, and holidays.
▪ Friendly and helpful attitude toward customers.
▪ High School graduation or equivalent.
▪ Retail background and experience is an asset.
▪ Hardware, lumber and building materials industry knowledge.
▪ Ability to work a flexible schedule including weekends, evenings, and holidays.
▪ Friendly and helpful attitude toward customers.
BENEFITS:
▪ Dental Care.
▪ Extended Health Care.
▪ Vision Care.
▪ Store Discount.
▪ Company RRSP Plan, Employer % Contribution.
SCHEDULE:
▪ 8 hour shift during store operational hours.
▪ Day shift and some evenings shifts as necessary.
▪ Monday To Saturday.
▪ Overtime.
EXPERIENCE:
▪ Experience working in retail, sales and hardware/building supplies is a bonus but not necessary.
▪ Customer service, 2 to 3 years’ experience preferred.
▪ LBM contractor sales 1 to 3 years’ experience preferred
▪ Knowledge of current industry trends, pricing and local building codes is an asset.
▪ Sales training is an asset.
▪ Trade experience is an asset.
Location
300 Manitou Rd, Fernie, V0B1M5
Salary
$18-$25 depending on qualifications