Position: Visitor Centre Coordinator
Location: Fernie, BC
Reports to: Executive Director, Fernie Chamber of Commerce
About the Fernie Chamber of Commerce:
The Fernie Chamber of Commerce plays a vital role in building a vibrant and diverse local economy. As the leading voice for business in Fernie, the Chamber champions its members through strong advocacy, impactful programs, and strategic initiatives that support economic growth, sustainability, and community prosperity.
About the Role:
The Visitor Centre Coordinator is responsible for overseeing the daily operations of the Fernie Visitor Information Centre, ensuring exceptional visitor experiences both in person and online. This role requires a motivated and organized individual with strong customer service skills, local knowledge, and experience in tourism or hospitality.
Job Responsibilities
Visitor Services & Community Engagement
– Provide exceptional customer service by assisting visitors in person, via phone, email, and social media.
– Maintain a welcoming and informative Visitor Centre environment.
– Support major community events and festivals by offering visitor services.
Operations & Compliance
– Ensure the Visitor Information Centre (VIC) meets Destination BC and City of Fernie service contract requirements.
– Oversee facility maintenance, cleanliness, and visitor information inventory.
– Monitor and post Tourist Alerts and emergency notifications as needed.
Retail & Financial Administration
– Manage retail merchandise, including stocking, sales, and inventory tracking.
– Process payments, cash-outs, and financial transactions using QuickBooks and Square.
– Assist with invoicing, accounts receivable/payable, and shipping services (Purolator, FedEx).
Staffing & Reporting
– Recruit, train, schedule, and supervise seasonal staff.
– Ensure staff complete Destination BC Visitor Training and familiarization (FAM) tours.
– Collect and submit visitor statistics and monthly reports to stakeholders.
Chamber & Professional Development
– Collaborate on Chamber-led events and initiatives.
– Represent the VIC at industry conferences and training opportunities.
Qualifications:
Essential:
– Strong background in customer service, preferably in a tourism or hospitality role.
– Excellent communication and interpersonal skills.
– Strong organizational and time management abilities, with attention to detail.
– Self-motivated, proactive, and adaptable to changing priorities.
– Knowledge of Fernie, its attractions, accommodations, and events.
– Proficiency in Microsoft Office.
Desirable:
– Experience with QuickBooks and point-of-sale systems.
– Familiarity with digital marketing tools and platforms.
– Previous experience in supervising staff or volunteers.
Wage & Benefits:
– Full-time, year-round position (40 hours/week).
– Flexible to work some weekends as required.
– $20 – $22/hr, based on experience and qualifications.
– Vacation and sick pay.
– Cost-sharing for medical benefits.
– Access to a lifestyle benefits account for wellness and personal development.
How to Apply:
Please submit your resume and cover letter outlining your qualifications and interest in the role to wendy@ferniechamber.com with the subject line “Visitor Centre Coordinator Application.”
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Deadline to apply: April 6, 2025